Good to know

The simplest way is to give us a call at +1 780-555-0162 or send an email to contact@evoltra.org describing your situation. For most jobs, we can provide a ballpark estimate over the phone, but we typically recommend an on-site assessment for accurate pricing. This allows us to see the full scope of work and avoid surprises for both parties.

Yes, we provide emergency plumbing services for urgent situations like burst pipes, severe leaks, or complete drain blockages. Our standard business hours are Monday through Friday, 9:00 AM to 8:00 PM. For emergencies outside these hours, please call our main line and follow the prompts for urgent assistance.

We serve Edmonton and the surrounding communities. Our office is located at 90 Jasper Ave, Edmonton, AB T5J 1S6. If you're unsure whether your location falls within our service area, please contact us and we'll let you know.

For non-emergency work, we typically schedule appointments within a few business days, depending on our current workload. Emergency calls are prioritized and handled as quickly as possible. When you contact us, we'll give you a realistic timeframe based on our availability.

We accept various payment methods for your convenience. Please contact us directly to discuss payment options for your specific job. Payment terms are typically discussed and agreed upon before work begins.

For most residential plumbing work, we recommend that someone over 18 be present at the property. This allows us to discuss any findings, get approval for additional work if needed, and show you the completed repairs. If being present isn't possible, we can discuss alternative arrangements.

Clear the area around the problem—whether that's under a sink, around a water heater, or near a drain. If possible, note when the issue started and any changes you've observed. For drain issues, avoid using chemical drain cleaners before our visit, as these can complicate the repair process.

Yes, we handle plumbing work for both homes and commercial spaces. The scope of commercial work can vary significantly, so we recommend contacting us to discuss your specific needs. We'll let you know if your project is something we can take on.

Our drain cleaning service includes an assessment of the blockage, clearing the obstruction using appropriate methods, and testing to ensure proper flow is restored. If we discover a more serious issue during the process—such as pipe damage—we'll discuss your options before proceeding with additional work.

We can certainly offer guidance based on our experience with different brands and styles. While we're not interior designers, we understand which fixtures work well from a functionality and durability standpoint. If you've already selected fixtures, we're happy to install them for you.

A straightforward water heater replacement usually takes several hours, though this can vary depending on the location, accessibility, and whether any modifications to existing plumbing or venting are needed. We'll give you a time estimate specific to your situation after assessing the job.

Yes, for larger jobs we provide written estimates outlining the scope of work and associated costs. This helps ensure we're both on the same page before any work begins. For smaller repairs, we'll discuss pricing verbally and get your approval before starting.

Plumbing systems can sometimes reveal hidden issues once we start working. If we discover something unexpected, we'll stop and discuss it with you before proceeding. You'll always have the opportunity to approve or decline additional work, and we'll explain your options clearly.

Yes, water meter installation is one of our services. This can include new installations or replacing existing meters. Requirements may vary depending on your municipality's regulations, and we can help guide you through the process.